Common Service Centre

CSCThe CSC is a strategic cornerstone of the National e-Governance Plan (NeGP), approved by the Government in May 2006, as part of its commitment in the National Common Minimum Programme to introduce e-governance on a massive scale.
CSCs across India are offering government as well as private services at the citizen's doorsteps. However, CSCs are much more than mere service delivery points in the rural India.

 

 

CSC as a Change Agent

CSCs across India are offering government as well as private services at the citizen's doorsteps. However, CSCs are much more than mere service delivery points in the rural India. A CSC is positioned as a Change Agent as it - promotes rural entrepreneurship, builds rural capacities and livelihoods, enables community participation and effects collective action for social change - through a bottom-up approach having a key focus on the rural citizen.

ICT for Rural Empowerment

ICT as an enabler:
ICT can be a powerful enabler of developmental goals as its use can dramatically improve communications and exchange of information for strengthening and creating new economic and social networks. ICT is pervasive and can be applied to the full range of human activity-from personal use to business and government. ICT is multifunctional and flexible, allowing for tailored solutions to meet diverse needs of the population. ICT facilitates disintermediation, as it makes it possible for users to acquire products and services directly from the original provider, reducing the need for intermediaries. ICT is fair, equal and transparent as it does not differentiate on the basis economic status, religion or castes of its users.
The development challenge:
About two-thirds of India's predominantly rural population having agriculture as its primary occupation, accounts for less than one-third of the National Income leading to disparity in incomes in rural and urban India. Government agencies, domestic and international institutions associated with development, and NGOs have been engaged in addressing this persistent development problem, each in their own space and time, armed with their respective development ideologies and tools. Traditional rural development interventions have been centered round the following parameters:

• Rural development programmes and schemes launched either at central, state or local government level;
• Decentralization of planning;
• Better enforcement of land reforms and;
• Greater access to credit;

The strategy has been evolving with time, and taking into its fold new approaches such as participatory local governance, community development, technology diffusion and rural entrepreneurship. While the participatory local governance and community development approaches have been well absorbed and adopted by the Government agencies; the induction of ICT and 'rural entrepreneurship' into the rural development domain by NGOs at the grass root level, has been more or less unorganized (despite the promising growth in ICT infrastructure and information system in urban areas).

The work on ambitious CSC project is in progress and currently implementation is going on in 35 States and UTs. The CSCs are being set up by private franchisees called the Service Center Agencies (SCA) – have already been appointed in most of the States. The SCAs further appoint Village Level Entrepreneurs (VLE) to run and manage the CSCs in pre-defined locations. The Scheme is being implemented in a Public Private Partnership (PPP) framework with a focus on rural entrepreneurship & market mechanisms.

The CSCs focus on content customization and multi- lingual delivery of end-to- end services for income enhancement in the rural areas.

Stake Holders

  • CSC Strcutures

    The Framework outlines a 3-tier structure for the CSC Scheme:

    • At the first (CSC) level would be the local Village Level Entrepreneur (VLE- loosely analogous to a franchisee), to service the rural consumer in a focused cluster of 5-6 villages.
    • At the second/middle level would be an entity termed the Service Centre Agency (SCA – loosely analogous to a franchiser) to train, manage and build the VLE businesses
    • At the third level would be the agency designated by the State- the State Designated Agency (SDA) - to facilitate implementation of the Scheme within the State, to provide policy, content and financial support to the SCAs
    • A Program Management Agency (PMA) was appointed to assist the DIT in Phase I i.e. The Project Development Phase.
       
  • The National Level Service Agency (NLSA)

    There are significant challenges in exploiting opportunities to achieve economies of scale in the identification, customization and implementation of the physical and digital infrastructure required for the project. Further, many of the potential citizen-centric services would lend themselves to aggregation at the national level. To enable the State-specific implementation plans and benefit from such economies of scale, aggregation of best practices, content providers, etc., it is expected that the PMA extend its role to a National Level Service Agency (NLSA) – and continue with the project for another 30 months.

     

  • The Special Purpose Vehicle (SPV)
  • Service Center Agengy (SCA)

    The Prime Driver:
    The SCA would be the key driver of the whole CSC eco-system. The SCA would be supported by the NLSA and the respective State Level Agency (SLA) to implement the CSC Scheme in their specified areas of operations. This would include activities such as identifying the required applications and services, harnessing the State network, identifying and training the VLE, establishing the CSC (either directly or through the VLE), supplying, aggregating and updating the content.

     

  • Village Level Entrepreneur
    The VLE is the key to the success of the CSC operations. While content and services are important, it is the VLE's entrepreneurial ability that would ensure CSC sustainability. A good VLE would not be one who has financial muscle only, but somebody who has entrepreneurial traits, strong social commitment as well as respect within the community. The quality of service at the CSCs would be as effective as the quality of VLEs running them. Selection and proper training of the VLE therefore would play a vital role in making the CSC a success.

    http://www.csc-india.org/Portals/0/stakeholders.gif

Current Status of CSC Scheme in Manipur

As per the guidelines of setting up of CSCs at the ratio of 1:6 CSCs per six Villages, altogether 399 (Three hundred& ninety-nine) CSCs inclusive of the integration of the existing 39 (Thirty nine) CICs into the CSC scheme, will be set up in all 9 districts of Manipur covering 2391 villages. Setting up of 399 centres have been completed and are operational centres have been setup and are operational.

1

State Designated Agency (SDA)

Manipur State Information Technology Society

2

State Service Agency (SCA)

M/s Zoom Developers (P) Ltd

3

National Level Service Agency (NLSA)

M/s Infrastructure Leasing and Financing Service (IL&FS)

  • Connectivity
    To ensure the availability of SWAN connection at the CSCs including in remote areas, the Govt. of India is providing 355 VSATs to the state of Manipur.
  • Power

    The functioning of 399 CSCs in Manipur has been hampered by non-availability of the power supply. To overcome this hurdle, the DIT, Govt. of Manipur has proposed to provide Solar Power packs to the 399 CSCs in Manipur.

    State: MANIPUR

    Name of the Scheme: Common Service Centre (CSC) under the National e-Governance Plan (NeGP)

    Block wise No. Of CSC to be set up in Manipur (in census villages only)

    Sl No.

    Name of Block

    No of Villages as per Census 2001

    No of CSCs to be set up

     

    Senapati District

    1

    Mao Maram

    74

    12

    2

    Paomata

    20

    3

    3

    Purul

    27

    5

    4

    Kangpokpi

    122

    20

    5

    Saitu Gamphazol

    161

    27

    6

    Saikul

    221

    37

    District Total

    625

    104

    Tamenglong District

    7

    Tousem

    53

    9

    8

    Tamei

    29

    5

    9

    Tamenglong

    33

    6

    10

    Nungba

    56

    9

    District Total

    171

    29

    Churachandpur District

    11

    Parbung

    40

    6

    12

    Thanlon

    47

    8

    13

    Henglep

    118

    20

    14

    Samulamlan

    93

    15

    15

    Churachandpur

    191

    32

    16

    Singhat

    57

    10

    District Total

    546

    91

    Bishnupur District

    17

    Bishnupur

    27

    5

    18

    Moirang

    22

    4

    District Total

    49

    9

    Thoubal District

    19

    Thoubal

    66

    11

    20

    Kakching

    37

    6

    District Total

    103

    17

    Imphal West District

    21

    Imphal West 1

    99

    16

    22

    Imphal West 2

    35

    6

    District Total

    134

    22

    Imphal East District

    23

    Jiribam

    51

    9

    24

    Imphal East 1

    98

    16

    25

    Imphal East 2

    55

    9

    District Total

    204

    34

    Ukhrul District

    26

    Chingai

    27

    4

    27

    Ukhrul

    66

    11

    28

    Kamjong

    41

    7

    29

    Phungyar

    35

    6

    30

    Kasom Khullen

    29

    5

    District Total

    198

    33

    Chandel District

    31

    Machi

    59

    10

    32

    Tengnoupal

    75

    13

    33

    Chandel

    87

    14

    34

    Chakpikarong

    140

    23

    District Total

    361

    60

    Grand Total

    2391

    399

           

    Note:

         

    1) One CSC will be set up for every 6(six) villages in a geographical cluster

    2) Village selection will take consideration of the Commercial competitiveness, availability of suitable Village Level Entrepreneurs (VLEs), fixed and transient population, power availability etc


     
  • Service Available at CSC
    • B2C Service Enablement:
      • DTP & Typing work
      • Spoken English Coaching
      • Exam Results checking
      • Mobile Music Downloads and sharing
      • SIM Card Selling
      • Life Insurance/ General Insurance(DLF Pramerica Life Insurance)
      • Selling of electronic Goods/ Stationary/ Cosmetics
      • Resume creation/builder
      • Air Ticketing
      • Mobile repairing
      • Train Ticketing
      • Retailing of Tata lndicom product and services
      • STD/PCO
      • Forms/ estimate downloads
      • Video gaming
      • e- mail/ chats
      • Printing
      • CD Burning
      • Web surfing
      • Photocopy
      • Digital Photography
      • e-mobile recharges
      • Dish TV recharge/ sales
      • Computer Education through SEWA
      • PAN Services
      • Lamination
    • Solar Power packs to the 399 CSCs in Manipur

  • Workshop on Service Delivery through Common Service Centre (CSC)

Workshop on "Service Delivery through Common Service Centre" was held on 16th July 2011 at Senapati District. In the event, presentation highlighting the National e-Governance Plan (NeGP) , e-District and role of District e-Governance Society (DeGS) for implementation of NeGP / CSC at district level and Rolling out of Business to Citizen (B2C) services through the CSCs was given by State Officials.

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